REFUNDS

01Digital products

Downloads are delivered immediately. By proceeding with your download you consent to immediate supply and lose your 14-day right of withdrawal (see the Terms and Payhip’s End User Licence). Downloaded products are therefore not refundable — including for change of mind, accidental purchases or incompatibility with software you did not check beforehand.

Exceptions — we will always help if:

• you bought by mistake and have not downloaded the file — do not download it and write to us within 14 days of the purchase; we cancel the order and refund you in full;
• a file is corrupted, incomplete or different from the product description — we fix or replace it, and if that is not possible, you get a price reduction or a full refund;
• you did not receive a working download link — we send it again or refund you.

02Mentorship sessions

• Rescheduling: free of charge if you tell us at least 24 hours before the session.
• Late cancellation or no-show: less than 24 hours’ notice, or not joining within 15 minutes of the start, means the session is forfeited and not refunded.
• Delivered sessions are not refundable.
• 4-session bundle: each session follows the rules above. If you withdraw within the statutory 14 days after some sessions have already taken place, you pay only for those sessions at the bundle rate ($59.75 each) and get the rest back. Outside the withdrawal period the bundle is not refundable, but you can reschedule unused sessions within its 100-day validity.
• If we cancel or move a session, you choose between a new date and a full refund.
• These rules apply however you paid — directly by bank transfer or by card through a Payhip link.
• Statutory withdrawal: as a consumer you may withdraw within 14 days of the booking confirmation or Payhip purchase as long as the session has not been fully delivered; the payment is then refunded. If you withdraw after part of the service has been provided, you pay a proportionate amount.

03How to ask

Write to legal@freaxment.com with the email address used for the order, the order number or session date, and a description of the problem (a screenshot helps). We reply within 30 days — usually much faster.

Please contact us, not Payhip: Payhip does not hold funds and cannot issue refunds itself. Approved refunds are sent within 14 days, to the original payment method — back to your card through Payhip and Stripe, or by bank transfer to the account you paid from. Card refunds can take a few more days to appear on your statement.

If we cannot agree, see Complaints and disputes in the Terms.

04Chargebacks

If something is wrong, please contact us before disputing a payment with your bank — it is the fastest way to a solution. Your right to dispute a payment with your bank is not affected.

05Model withdrawal form